Casual Office Clerk - Kamloops

Transdev Canada is hiring a reliable and adaptable Casual Office Clerk to join our Kamloops team!

 

 As a Casual Office Clerk, you will play a crucial role in providing administrative and clerical support as needed, contributing to the efficient operation of our organization. If you have excellent organizational skills, attention to detail, and a willingness to assist in various tasks, we encourage you to apply for this role.

 

Your role:

• Provide casual, as-needed coverage for receptionist, dispatcher, and booking/scheduling clerk roles.
• Answer incoming service calls and respond to walk-in inquiries in a courteous and professional manner.
• Assess client eligibility for Custom Transit Services in accordance with established guidelines.
• Schedule client trips and driver assignments using scheduling software and established procedures.
• Dispatch Custom Transit vehicles based on planned schedules, ensuring timely service delivery.
• Manage day-to-day service disruptions such as driver absences, last-minute cancellations, or changes in caregiver availability.
• Update client and trip records in the scheduling system accurately and promptly.
• Communicate schedule changes and other critical updates to drivers in a clear and timely manner.
• Provide excellent customer service and maintain a professional demeanor when interacting with clients, drivers, and other team members.
• Use sound judgment and problem-solving skills to handle unexpected issues and ensure service continuity.
• Collaborate with team members to support smooth operations in a fast-paced office environment.
• Attend meetings, workshops, and training sessions as required.
• Represent Transdev Canada professionally and ensure compliance with policies.

 

The perks:

• Competitive hourly wage of $21.18/hr (going up to $25.35/h after 1500 hours).
• Flexible working hours.
• Career advancement opportunities due to a strong presence across North America.

• A supportive and inclusive work environement.

 

Your profile:

• Previous experience in customer service, scheduling, or dispatching, ideally within a transit or transportation environment.
• Proficiency with computer systems, including scheduling or dispatch software (e.g., Novus), Microsoft Office applications, and general office equipment.
• Strong verbal and written communication skills, with the ability to interact professionally with clients, caregivers, and drivers.
• Proven ability to use sound judgment and make effective decisions in high-pressure or time-sensitive situations.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and adapt to shifting priorities.
• Ability to maintain a high level of confidentiality and professionalism in a fast-paced office setting.
• Familiarity with BC Transit policies and procedures is an asset, or a willingness to learn and apply them.

 

Your location: 

• This is a unionized, casual position at our Kamloops location.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays according to business needs.
• Part Time work: 16 to 24hrs a week to start (8 hr shifts).