Operations Manager - Vernon

Transdev Canada is hiring an Operations Manager for our Vernon location. 

As the Operations Manager, you will oversee the daily operations of the contract and facility, ensuring the safety of both personnel and passengers. In addition, you will be responsible for delivering exceptional customer service and managing financial performance.

Your role

• Directs daily operations management.
• Provides strategic planning and direction to the operations staff.
• Shared responsibility for scheduling, performance evaluation, and staffing responsibilities for the facility's management staff.
• Ensuring compliance of all company procedures and policies.
• Ensuring compliance of local, provincial and federal laws and regulations.
• Ensuring services are provided within budget, and action plans are developed and implemented to improve operational efficiencies.
• Maintaining company and contractual assets (vehicles, facilities, inventories, tools, and equipment).
• Assessing resource needs, problems, trends and plans accordingly.
• Developing action plans to ensure customer retention.
• Assuring a safe working environment.
• Providing and promoting effective communications with customers.
• Establishing training goals and requirements for all personnel.
• Satisfying client, corporate, and contractual reporting requirements and needs.
• Other duties as required.

The perks

• Competitive annual salary ranging from $67,500 to $74,500.
• Comprehensive compensation package that includes paid holidays, DPSP, medical/dental plans and insurance.
• Career advancement opportunities due to a strong presence across North America. 
• The ability to have a positive social impact by operating sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.

Your profile

• Minimum 5 years of supervisory or management experience.
• Operations management experience working in the transportation or customer service industry, preferred.
• Experience managing union and non-union employees. 
• Relationship-building skills in a unionized environment.
• Strong understanding of legal and regulatory compliance.
• Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.
• Knowledge of relevant federal and state employment laws, ordinances, and regulations underlying the transit operation.
• Demonstrated leadership and ability to work independently.
• Shows initiative and creative thinking.
• Respects the vision, values, and diversity within the organization

Your location : 

• This is a full-time, on-site position located in Vernon, BC.
• Work environment will be a combination of both indoors and outdoors.
• About 10% of travel requirement outside of immediate area.
• There is a requirement to work shifts or flexible work schedules as needed.
• Occasional evening and weekend work may be required, based on operational needs.

Join an international Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good. 

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.

And what about you? What drives you?